A “$30 Billion Dollar Behemoth” versus the free-lunch child?
Feb 2, 2012 No Comments ›› LaVoix
Over 15,000 children are on the National Free Lunch Program in the little Rock area, counting the 1100 in the UAMS Head start program and those enrolled in the Little Rock School District, and these children are caught in an exploitative corporate deal of which the majority of parents are probably unaware. When news that the Comcast “Internet Essentials” program wasn’t working for these low-income families broke in Arkansas, comments on the press release in the Arkansas Times ranged from “redistribution” to “corporate welfare”. Before anyone starts screaming entitlements and redistribution on this website, we wish to remind everyone that the children and families that get the National Free Lunch Program did not go begging the FCC to cut this deal. the FCC “mandated” that Comcast provide the low-cost internet service! The Comcast/NBC merger boils down to corporate welfare by creation of a “$30 Billion Dollar Behemoth” in a deal that went down in January of 2011. Comcast now “controls not just how television shows and movies are made but how they are delivered to people’s homes.” Here is the services page for Comcast…look closely to see if it speaks of a $9.95 internet program or a $149 laptop?
Arkansas Times first broke the news of community organizations taking on the “$30 Billion Dollar Behemoth” on January 12, 2012. Click the date to see the video reaction of the little Rock Comcast representative…January 12, 2012 when he was told that our low-income children weren’t able to access the Internet Essentials Program for various reasons. more then likely families couldn’t even find the website to get the phone number even if they had internet connection as the website is carefully excluded from the main Comcast website:
Wow! Note the $149.99 computer! Wow! Where are the computers coming from? According to the Comcast report:
“Discounted Computers: As part of Internet Essentials, Comcast has partnered with Dell and Acer to offer eligible families the opportunity to purchase a full-service, Internet-capable computer for under $150, substantially below retail. Working with our partners, including microsoft, we offer fully loaded computers with Internet Explorer and productivity software. We also provide the Norton™ security suite, a $160 value, at no additional charge to ensure that Internet Essentials users have a secure online experience.”
Razorback scat! Read on!
The actions of Local 100 United Labor Unions along with ACTION United, a Community Voice, Arkansas Community Organizations stirred up Comcast into a Shakespearean position of “protest too much”. Now that Comcast controls the media for millions of Americans, I want to remind folks of what was said in the Reuters story when this deal went through last year:
” the Philadelphia-based company hopes to take advantage of an evolving media world as viewing habits change and audiences expect to find their favorite entertainment on the TV set as well as the PC, tablet and smartphone.”
Do we see a “Faux News” propaganda machine in the making or is this just a case of using “free-lunch children” as a way to capitalism’s finest day? Comcast isn’t just taking advantage of viewing habits. They are stacking and have been stacking the deck on both sides of the political divide for years. Even before the Citizens United ruling, Comcast PAC feathered their abilities to negotiate their “behemoth” by contributing to both sides of the aisle in D.C. Check their donations at Open Secrets and you’ll find some Arkansas names listed in Congress. We’ll just wait to see who is getting greased like a stuck pig in this situation.
Latest update in the Arkansas Times with a reprint of of the press release from Local 100 United Labor Unions and their community allies below:
Local 100 and Community Allies Slam Comcast’s Lack of Effort on Digital Divide!
In response to Local 100 United Labor Unions and our community partners ACTION United, Arkansas Community Organizations, a Community Voice, ACORN International, and others and direct actions and meetings in Philadelphia, Pittsburgh, Houston, little Rock and Shreveport over the past 2 weeks, Comcast this week issued a report about the first five months of the Internet Essentials Program. the report claims to be satisfied that nationally more than 40,000 of the 3,000,000 people that Comcast had declared eligible were enrolled in the program, according to their unaudited or witnessed surveys.
The results reported by Comcast are very disappointing: slightly over 2000 in Harris County; not even 450 in Philadelphia where Comcast is headquartered: slightly more than 1000 in all of Louisiana; and so few in Arkansas the number was not included in the “Launch Report” issued by VP David Cohen. Surveys done by ACTION United in Philadelphia found not one family enrolled out of over 100 contacted. a similar survey conducted among eligible Head start workers and HISD workers also produced no enrollments in over 100 surveyed by Local 100 in Houston.
Meetings with Comcast representatives in Philadelphia, Houston, and elsewhere have been very disappointing because Comcast has up until this report resisted any demands for transparency or accountability, insisting that there were no numerical goals despite the coalition’s entreaties that Comcast set specific benchmarks and work with community partners to reach substantive performance goals to lower the digital divide. In a 9-point program the coalition has been demanding for months that Comcast lower the barriers and obstacles to participation and stop using “internet essentials” as a marketing program and begin implementing a serious program get access to lower income families. the coalition was in fact pleased that Comcast announced some reforms of the program including an expansion of the number of eligible families past just free school lunch eligible.
In calls to enroll families to Comcast’s program this week, Local 100 has continued to find almost total resistance. Calls to 713 numbers are answered in Florida. Callers are told the $9.95 program for access does not exist. When inquiring about the $150 computers, callers are routed to Dell Computer in Austin, which informed several families that Comcast had cancelled the program and that only $400 computers are available! furthermore, Comcast and its suppliers are insisting that all payments for computers be made in cash or on credit (?!?) cards by lower income families rather than through their Comcast building.
Local 100 and its allies are demanding a wholesale overhaul because the program, especially its outreach largely through overtaxed schools, who are hardly in the business of selling Comcast services, are feeble and inadequate. meanwhile Cohen for Comcast insisted this
week that the company still did not need goals for the program but instead wanted applause for taking some initiative.
Cohen’s spin for Comcast does not align with the facts or history. the Internet Essentials program was required by the 2011 Memorandum Opinion and Order from the FCC regarding the merger of Comcast and NBC Universal. In the agreement, FCC requires that Comcast “substantially increase broadband adoption in low income homes throughout Comcast’s service area” (pg. 143).
It raises red flags for the coalition that the program has no goals and without any metrics to measure success, they can claim at every step they are successful without making substantial strides to close the digital divide. David Cohen claims that Comcast’s “goal is to do better,” but in the absence of clear goals, the program has no teeth and is merely a commitment to PR rather than digital inclusion. Local 100 and its allies are assisting families unable to access the program in filing formal complaints with the FCC for Comcast’s “deceptive advertising” of the program without a real program in evidence.
In all of our surveys, outreach was identified as one of the biggest barriers to receiving the program. Comcast’s report cites low digital literacy and acknowledgement of relevancy of internet as a huge barrier to enrollment. We believe that comprehensive active outreach, as opposed to passive flyers, haphazardly distributed through school children, is essential to increased enrollment. We are concerned that the first recipients are often the low-hanging fruit and families who are most responsive to opportunities. Comcast’s claims its plan moving forward is to work more closely with local community organizations, libraries, school districts and faith-based organizations. By relying on our cash-strapped community institutions, Comcast is putting the real work of the program on institutions that are struggling to provide essential services to our communities in these tough economic times without accepting its own responsibility in the community or its promises and enrichments won through the FCC process federally.
The coalition has been pushing Comcast to adopt goals of up to 50% access in the next three years and certainly no less than 25% access of eligible low income families. Comcast has continued to respond that it is unwilling to set goals. In Philadelphia for example even 20% would add 30,000 families. In Harris County the number would be more than double at even 20%. the current Comcast effort is simply unacceptable.
Local 100 United Labor Unions, ACTION United, a Community Voice, Arkansas Community Organizations and other allies across the country call on Comcast to set real goals and make them matter.
I must ask this question of our readers. Is this a case of exploitation by Comcast using the image of the low-income child on the National Free Lunch Program to get the FCC to approve their “$30 Billion Dollar Behemoth”? Bloggers are a curious, nosy breed and those at the Blue Arkansas Blog like to see justice served….so here is the suggestion of action. If you are a parent or guardian of a child that is on the reduced lunch or National Free Lunch Program, or know a neighbor or family member that is…check out the requirements.
1. Child is on the National Free Lunch Program (or reduced lunch according to Comcast press release).
2. Family home does not have Comcast “internet” services” and has not had it for at least 90 days.
3. Family does not currently owe Comcast any unpaid balances or prior debt.
Get them to call or you call the Internet Essentials number of 1-855-846-8376 to request an application.
Then have them call or you call Dell to inquire about the $149.99 laptop computer that was advertised on Internet Essentials website: 1-800-289-3355. If Dell tells them they are no longer available or that they cost more then the $149…contact one of the two numbers below to file an FCC complaint for false advertising:
Arkansas Community Organizations: 501-376-7151
Local 100 United Labor Unions Arkansas Office: 501-801-0563
UPDATE: A call to Dell Computer has us in a circle…Dell workers are now claiming that we must call Comcast to get the computer! …and if you hook up the internet service you will then receive a voucher in the mail to call in and make a purchase of a netbook! Sight unseen computer purchase over the phone for a refurbished that you don’t get to see before you buy! What a rip! A new netbook can be had for roughly $179.00! and Comcast wants low-income customers to buy a refurbished for $149.99! (That is if they have a spare $149.99) here is the latest phone number to try: 1-888-710-4156 Let us know if anyone in the little Rock area ever gets the package!
Someone pointed out to me a while back that the furniture is sometimes made over seas in more humid climates, gets shipped in shipping containers that then sit in humid conditions often for weeks or months and then get distributed into our dry climate where the wood then begins to shrink and crack and the joints pull apart. (Probably appearing just after the warranty expires of course. And anyway WHO hauls back tables, chairs, cabinets to the store? So if there are problems I bet they persist without a lot of headaches for the sellers of cheap furniture.)
